Setup steps, common fixes, and answers to the questions we hear most. Can't find it here? Send a message and it goes straight to Hugo.
Make sure DaVinci Resolve is open, and check Resolve → Preferences → System → General → "External scripting using" is set to Local (not Off). This setting only exists in DaVinci Resolve Studio — the free version doesn't support it. On Windows, make sure you're on the latest installer build — an earlier build's connection issue was fixed by bundling a real Python installer the scripting bridge depends on.
Try disconnecting and reconnecting the provider from the Cloud Manager page. If the browser window doesn't open, check that your default browser is set and not blocked by another window. If you were previously stuck on a Google sign-in error, update to the latest build — this was fixed.
The status only shows green/"Running" while Resolve Vault has an active connection to DaVinci Resolve. If Resolve is closed or disconnected, it should show an amber "Waiting for DaVinci Resolve" state — if you see a stale green status while Resolve is closed, update to the latest build.
If you previously dismissed a Windows Firewall prompt, use the one-click Firewall fix in Resolve Vault's Auto Fix tools instead of reinstalling.
Yes — 14 days, with every feature. Download the app, open it and click Start a free 14-day trial; all it asks for is your email. One trial per computer. If you buy during or after the trial, enter your license key on the Account page (or the activation screen) and everything carries on as it was.
No. It's a one-time payment for a license to Resolve Vault. If we release updates, you get them at no extra cost — but we can't promise that updates will be released, or when.
Your payment is for the app as it is today, not for future updates or support. If Resolve Vault is ever discontinued, the version you have keeps working on computers where it is already activated, but new activations, updates and support may no longer be available, and a future DaVinci Resolve update could stop it from working. This does not entitle you to a refund after the refund window. Full details in the Terms of Service, section 8.
macOS 12 (Monterey) or later on Apple Silicon (M-series), Windows 10/11 64-bit, and Linux via an RPM package for Rocky Linux, RHEL, AlmaLinux or CentOS Stream 8+ (not Debian/Ubuntu). Get the installers on the Downloads page.
No — Resolve Vault requires DaVinci Resolve Studio. Blackmagic Design only enables the scripting API that Resolve Vault relies on in the paid Studio edition, not the free version.
2 computers per license, on any mix of macOS, Windows and Linux. To move a license, click Deactivate This Machine on the Account page inside the app, then activate it on the new computer.
We offer refunds within 14 days if the app doesn't work on your system. See the full refund policy.
Send a bug report or question on the Forum page, or email info@resolvevault.app — replies within 24 hours.